Privacy Policy — Lake Ruby France
Last updated: 2026
Lake Ruby France is committed to protecting your personal data and your right to privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it.
1. Who We Are
Lake Ruby France operates two exclusive carp fishing lakes in Matignicourt et Goncourt, Champagne region, France.
Contact details:
Email: lakerubyfrance@gmail.com
Tel: 07871 234180
For the purposes of data protection law, Lake Ruby France is the data controller for the personal data we collect directly from you. Bookings are also processed through swimbooker, who acts as a separate data controller for data collected and processed through their platform.
2. What Data We Collect
We may collect the following personal data:
- Name — to identify you as a customer and for booking records
- Email address — to communicate with you about your booking and to respond to enquiries
- Phone number — to contact you about your booking if required
- Booking details — dates, lake booked, number of anglers, optional extras selected
- Payment information — payments are processed securely through swimbooker and Ryft. Lake Ruby France does not store your card details
- Communications — any emails, messages or contact form submissions you send to us
3. How We Collect Your Data
We collect your personal data when you:
- Make or enquire about a booking through swimbooker or directly with Lake Ruby France
- Contact us via our website contact form
- Send us an email or message directly
- Contact us by phone or WhatsApp
4. How We Use Your Data
We use your personal data for the following purposes:
- To process and manage your booking
- To communicate with you about your booking, including sending confirmation, balance reminders and pre-arrival information
- To respond to enquiries you send to us
- To comply with our legal obligations
- To protect the safety and security of the fishery and its guests
We will not use your data for marketing purposes without your explicit consent.
5. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract — processing is necessary to fulfil your booking and provide the services you have requested
- Legitimate interests — to manage our business operations and respond to enquiries
- Legal obligation — where we are required to process your data to comply with the law
6. Sharing Your Data
We do not sell, rent or trade your personal data to any third parties.
We may share your data with the following parties where necessary:
- swimbooker — who manage bookings and process payments on our behalf. Their own Privacy Policy applies to data processed through their platform (www.swimbooker.com)
- Ryft — who provide payment processing services through swimbooker
- Law enforcement or regulatory authorities — where we are legally required to do so
7. Data Retention
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
Booking records are typically retained for a period of 6 years following your stay, in accordance with UK tax and accounting requirements. After this period, your data will be securely deleted.
8. Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
- Essential cookies — required for the website to function correctly
- Analytics cookies — to help us understand how visitors use our website (only with your consent)
You can control and manage cookies through your browser settings or through our cookie consent tool on the website. Refusing certain cookies may affect the functionality of the website.
9. Your Rights
Under UK and EU data protection law, you have the following rights in relation to your personal data:
- The right to access — you can request a copy of the personal data we hold about you
- The right to rectification — you can ask us to correct any inaccurate or incomplete data
- The right to erasure — you can ask us to delete your personal data in certain circumstances
- The right to restrict processing — you can ask us to restrict how we use your data in certain circumstances
- The right to data portability — you can ask us to provide your data in a portable format
- The right to object — you can object to our processing of your data in certain circumstances
To exercise any of these rights, please contact us at lakerubyfrance@gmail.com. We will respond to your request within one month.
10. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the relevant supervisory authority.
In the UK, this is the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Tel: 0303 123 1113
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated date. We encourage you to review this policy periodically.
12. Contact
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Lake Ruby France
Matignicourt et Goncourt, France, 51300
Email: lakerubyfrance@gmail.com
Tel: 07871 234180